This innovative, multi-device e-learning course provides learners with the knowledge they need to achieve a level 2 customer service qualification in a fun and interactive way.
What does it cover?
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
- customer service principles
- customers’ needs and expectations
- behaviour and interpersonal skills
- responding to problems or complaints
Level 2 Customer Service E learning
We’re happy to let our course speak for itself by giving you access to a free interactive demonstration right now through our Learning Management System, which will give you the option of ‘learner’ or ‘manager’ to select from – please select ‘learner’. Simply enter the word ‘demo’ in both the username and password fields to access a demonstration of this course and any others you may be interested in.